Privacy Policy

Last updated: May 30 2025

1. Who We Are

Timepiece Under Tension (“TUT,” “we,” “our,” or “us”) is a luxury-watch dealer based in the Chicago, Illinois area. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit timepieceundertension.com, interact with us on Instagram @TimepieceUnderTension, or contact us by email, phone, text, or in person.

2. Scope

  • This Policy applies to visitors and customers in the United States.

  • We do not actively market to residents of the EU, UK, or Canada.

  • By using our site or services, you consent to the practices described below.

3. Information We Collect

Information you provide directly

  • Name, email address, phone number, and any other details you submit through contact forms, sourcing requests, trade-in quotes, or newsletter sign-ups.

  • Billing or shipping address when you complete a purchase.

  • Messages, emails, texts, and call notes.

  • Payment details are handled by Stripe, your bank (wire), or Zelle; we only receive the last four digits of your card and relevant transaction metadata.

Information collected automatically

  • IP address, device and browser type, pages visited, and time spent on site, captured through Google Analytics first-party cookies.

We do not knowingly collect information from anyone under 18.

4. How We Use Your Information

  • Process, confirm, and ship your orders or sourcing requests.

  • Provide customer support and verify transactions.

  • Send service updates and marketing emails you have asked to receive (you may unsubscribe at any time).

  • Improve site performance and marketing effectiveness through Google Analytics.

  • Detect, investigate, and prevent fraud or security incidents.

  • Comply with applicable legal, tax, and regulatory obligations.

5. Sharing and Disclosure

We do not sell or rent your personal information. We share it only with:

  1. Service providers who help us operate—Stripe (payments), FedEx/UPS (shipping), email-marketing platforms—under strict confidentiality and only for the services we request.

  2. Government or law-enforcement authorities when required by law, court order, or to protect our rights.

  3. Successors or assigns if our business is merged, acquired, or sold, subject to the same level of privacy protection.

6. Cookies and Tracking

  • We use first-party cookies and Google Analytics cookies solely to understand traffic patterns and improve the user experience.

  • You can block or delete cookies via your browser settings; doing so may limit some site functions.

  • To opt out of Google Analytics across all sites, install Google’s opt-out browser add-on.

7. Data Retention

  • Transaction and invoice records are kept indefinitely for tax, warranty, and provenance purposes unless the law requires otherwise.

  • Newsletter and marketing contact data are stored until you unsubscribe or ask us to delete it.

  • Google Analytics logs are retained up to 26 months and then automatically deleted.

8. Security

  • The site is served over HTTPS to encrypt data in transit.

  • Stripe is PCI-DSS Level 1 certified; full card numbers never touch our servers.

  • Internal access to your data is limited to personnel who need it to perform their duties.
    No online system is 100 % secure, but we follow industry standards to mitigate risk.

9. Your Choices and Rights

  • Opt-out of marketing: click “unsubscribe” in any marketing email or email us at info@timepieceundertension.com.

  • Access or correction: email us to review or correct your personal data.

  • Deletion: request deletion of your information; we will honor the request unless we must keep data for legal or transactional reasons.

California Privacy Notice (CCPA/CPRA)

If you are a California resident you may:

  1. Request to know the categories and specific pieces of personal information we have collected about you.

  2. Request deletion of personal information (with statutory exceptions).

  3. Request correction of inaccurate personal information.

  4. Opt out of any “sale” or “sharing” of personal information (we do not sell or share your data for cross-context advertising, so no action is needed).

  5. Limit use of sensitive personal information (we only collect minimal payment- and transaction-related data).

To exercise these rights, call 773-595-6674 or email info@timepieceundertension.com with “California Privacy Request” in the subject. We will verify your identity before fulfilling any request.

10. Children’s Privacy

Our services are intended for adults 18 years and older. If you believe a minor has provided us information, contact us and we will delete it.

11. Third-Party Links

Our site and Instagram feed may link to external websites we do not control. Review their privacy policies; we are not responsible for their practices.

12. Changes to This Policy

We may update this Policy occasionally. We will post the revised version with a new “Last updated” date and, if changes are significant, provide a prominent notice on the site or by email.

13. Contact

Timepiece Under Tension
Chicago, Illinois, USA
Email: info@timepieceundertension.com
Phone: 773-595-6674
Instagram: @TimepieceUnderTension